Servicom

SERVICE COMPACT WITH ALL NIGERIA (SERVICOM)
The Bureau’s SERVICOM was inaugurated in 2014; by the SERVICOM National Coordinator. The unit ensures optimal effectiveness of the various service windows listed in the SERVICOM Charter document which comprises the Bureaus core values of Integrity and Transparency, Accountability, Professionalism, Teamwork.

The unit provides a window for feedback on unsatisfactory service delivery by both staff and stakeholders; and facilitates a complaints redress mechanism.

ANTI-CORRUPTION AND TRANSPARENCY UNIT (ACTU)
The Bureau’s ACTU was formally inaugurated in 2017. The unit oversees and ensures compliance with due processes in all the Bureau’s activities. It also ensures conformity with the Code of Ethics for Staff and provides Education and Enlightenment on Bribery and Corruption

Report Any Act of Corruption to the Anti-Corruption and Transparency/Servicom Unit
Hotline: +234-9-4604401, +234-9-4604410

SERVICE CHARTER

INTRODUCTION

The Bureau of Public Enterprises (BPE) is the secretariat of the National Council on Privatisation (NCP). It is charged with the responsibility of implementing the Federal Government of Nigeria’s Public Enterprise Reform Policy. The implementation of this policy often entails privatisation and commercialisation of public enterprises as well as developing Regulatory Framework for the enterprises and the sector in which they operate.

VISION STATEMENT

To be the model Reform Agency and Key Driver of the Federal Government of Nigeria’s Economic Reform Programme.

MISSION STATEMENT

  • To be a responsible and disciplined Public Enterprise Reform Agency
  • To be the National Resource Centre for Capacity Building and Sustenance of Reforms through:
  • Promoting a competitive economy and enfranchising Nigerians
  • Enthronement of effective Corporate Governance and financial discipline in the Private and Public Sectors
  • Institutionalising Social Accountability and efficient deployment of Public Resources.

CORE VALUES

I-PART

  • Integrity and Transparency
  • Professionalism (Commitment and Diligence)
  • Accountability
  • Result Orientation
  • Teamwork

STRATEGY

  • Application of robust process and procedures
  • Ensuring transparent, open and fair processes
  • Attracting and retaining quality human resources
  • Adhering to the highest standard of integrity

 THE BPE PLEDGE

I Pledge To Uphold My Integrity, Be Transparent And Demonstrate Professionalism, Accountability And Achieve Result As A Member Of The BPE Team, So Help Me God, Amen!

MANDATE OF THE BUREAU

The Bureau, being the Secretariat of the National Council on Privatisation (NCP), is vested with the overall mandate for the implementation of the Public Enterprise Reform Programme, which includes but is not limited to the following key areas:

  1. Implement the NCP’s policy on Privatisation and Commercialisation
  2. Prepare Public Enterprises approved by the Council for Privatisation, Commercialisation and/or any other types of reform.
  3. Advise the Council on further Public Enterprises that may be ptivatised or commercialised .
  4. Advise the Council on the Capital Restructuring Needs of Public Enterprise to be privatised or commercialised.
  5. Carry all activities required for the successful reform and restructuring of the Public Enterprises to be privatized or commercialized.
  6. Oversee the actual sale of shares of Public Enterprises to be privatized through the Capital Market in accordance with the guidelines approved form time to time by the Council.
  7. Make recommendations to the Council on the appointments of Consultants, Advisers, Investment Bankers, Issuing Houses, Stockbrokers, Solicitors, Trustees, Accountants and other Professionals required for the purpose of Privatisation and Commercialisation.
  8. Acquire, hold and manage movable and immovable property of Enterprises scheduled for Privatisation or Commercialisation.
  9. To ensure the success of the Public Enterprises Reform Programme taking into account the need for balance and meaningful participation by Nigerians and Foreigners in accordance with relevant laws of Nigeria.
  10. To perform such other functions with respect to Public Enterprise Reform s the Council may from time to time assign to it.

OUR STAKEHOLDERS AND CUSTOMERS

 Internal stakeholders/customers

  • BPE Staff and Members of NCP and its Committees

External stakeholders and customers

  • Investors: Local and Foreign
  • Ministries, Parastatals, Agencies, Extra-Ministerial Bodies etc.
  • Trade Union/Labour Groups/Workers
  • Host Communities of Public Enterprises slated for Privatisation/Commercialisatio
  • Legislators, National Assembly Members
  • Professional Groups: Consultants, Solicitors, Bankers, Accountants etc.
  • General Public.

SERVICES RENDERED

  • Prepare Public Enterprises for Privatisation/Commercialisation
  • Engage the services of Consultants, Advisers, Investment Bankers, Issuing
  • Houses, Stockbrokers, Solicitors, Accountants, Trustees and other Professionals required for the purpose of Privatisation.
  • Sell Shares of Public Enterprises to be privatized through Issuing Houses in accordance with approved guidelines
  • Carry out Public Sector Reform for maximum and efficient allocation of resources

EXPECTATIONS FROM CUSTOMERS/STAKEHOLDERS

Customers’/Stakeholders’ Expectations From The Bureau 

  • Transparency and Integrity
  • Accountability
  • Commitment and Diligence
  • Due Process
  • Prompt and Efficient Service Delivery
  • Zero tolerance for Bribery and Corruption

The Bureau’s Expectations From Customers and Stakeholders 

  • Openness and Commitment to Due Process
  • Abide by Rules and Regulation
  • Avoid attempts to bribe, induce and corrupt members of Staff
  • Avoid peddling unauthorised information
  • Avoid unnecessary and undue interference with work of the Bureau
  • Efficient measurement of privatised Enterprises

COMPLAINTS METHODS AND AVENUES FOR SEEKING REDRESS

  • Through the BPE website where complaints can be filled and submitted online at bpe.gov.ng
  • E-mail to: complaints@bpe.gov.ng
  • By Telephone on 234-9-4138843
  • Hotline, from 8.00am to 5.00pm daily excluding weekends and holidays.
  • By written complaint addressed to: Head, Anti-Corruption, Transparency and SERVICOM Unit, Room 016, Ground Floor, Bureau of Public Enterprises, 11 Osun Crescent, Off Ibrahim Babangida Way, Maitama District, P. M. B. 442 Abuja
  • By written complaint to the Director General, Bureau of Public Enterprises, Maitama Abuja

SERVICE ADDRESS

NODAL Officer

Room 016, Ground Floor, 11 Osun Crescent,

Off Ibrahim Babangida Way, Maitama District

PM. B. 442, Garki Abuja, Nigeria

Tel: (234-9) 4604401 -09

Service Improvement Officer

11 Osun Crescent, Off Ibrahim Babangida Way, Maitama District

P.M. B. 442, Garki Abuja, Nigeria

Tel: (234-9) 4604401 -09

Charter Officer

 11 Osun Crescent, Off Ibrahim Babangida Way, Maitama District

P.M. B. 442, Garki Abuja, Nigeria

Tel: (234-9) 4604401 -09

Customer Relations Officer

 11 Osun Crescent, Off Ibrahim Babangida Way, Maitama District

P. M. B. 442, Garki Abuja, Nigeria

Tel: (234-9) 4604401 -09

Director General

 Bureau of Public Enterprises,

11 Osun Crescent, Off Ibrahim Babangida Way, Maitama District

P. M. B. 442, Garki Abuja, Nigeria

Tel: (234-9) 4604401 -09