{"id":4740,"date":"2019-12-16T14:15:42","date_gmt":"2019-12-16T14:15:42","guid":{"rendered":"https:\/\/bpe.gov.ng\/?p=2181"},"modified":"2025-09-08T02:15:48","modified_gmt":"2025-09-08T02:15:48","slug":"servicom-has-impacted-positively-on-bpe-operations","status":"publish","type":"post","link":"https:\/\/bpe.gov.ng\/staging\/servicom-has-impacted-positively-on-bpe-operations\/","title":{"rendered":"SERVICOM Has Impacted Positively On BPE Operations"},"content":{"rendered":"<p><span style=\"font-family: Century Gothic; font-size: medium;\">Since the inauguration of Service Compact (SERVICOM) in the Bureau \u00a0of Public Enterprises (BPE) in 2008, it has impacted positively not only on the general ambience of the Bureau but it \u00a0has \u00a0also keyed into actualising the Bureau\u2019s value statement of Integrity, Professionalism, Accountability, Responsibility, Transparency (IPART), Director General of the Bureau, Mr. Alex A. Okoh has declared.<\/span><\/p>\n<p><span style=\"font-family: Century Gothic; font-size: medium;\">Speaking during the SERVICOM Day symposium and Launch of the Bureau\u2019s Service Charter held at the Bureau recently, the DG noted that at the Bureau, customer service is not only a department but has become everyone\u2019s job resulting into an organisational culture.<\/span><\/p>\n<p><span style=\"font-family: Century Gothic; font-size: medium;\">According to Okoh, who was represented at the event by the Director, Infrastructure &amp; Public Private Partnership (I &amp;PPP), Mallam Sanusi Sule,\u201dour processes are constantly under scrutiny and review which allows us to identify areas of lapses both internally amongst staff and with our external Stakeholders\u201d. He added that the\u00a0<\/span><span style=\"color: #2f2f2f; font-family: Century Gothic; font-size: medium;\">SERVICOM Unit periodically conducts a Comment Card Exercise to gauge the level and quality of service delivery in Departments\/Units in the Bureau.<\/span><\/p>\n<p><span style=\"color: #2f2f2f; font-family: Century Gothic; font-size: medium;\">The exercise, he noted, is aimed at identifying areas in which such Departments\/Units have fallen short of exemplary service and build on such areas to attain maximal level of service delivery.<\/span><br \/>\n<span style=\"font-family: Century Gothic; font-size: medium;\">He said it is in conformity with the fact that there is no area of compromise between good and bad service delivery that at all times, the Bureau\u2019s staff are committed to ensuring an optimal level of service delivery as it is the only way to meeting organisational objectives and moving the country to the desired level.<\/span><\/p>\n<p><span style=\"font-family: Century Gothic; font-size: medium;\">While commending the SERVICOM Office for the passion with which it executes its mandate despite daunting challenges as it is \u00a0constantly on the \u00a0trail of the Bureau \u201cand pushing us to do better\u201d, the DG also praised staff of Bureau \u00a0for their understanding and cooperation because the \u00a0SERVICOM Unit could not have done it alone.<\/span><\/p>\n<p><span style=\"font-family: Century Gothic; font-size: medium;\">Also speaking at the event, Coordinator\/CEO of SERVICOM Office, Nnena Akajiemeli who was represented by the Head of Operations of the Office, Mrs.Jummai Abdullahi, commended the Bureau for putting together a Service Charter.<\/span><\/p>\n<p><span style=\"font-family: Century Gothic; font-size: medium;\">She said that any organisation without the document, was short-changing its employees.<\/span><\/p>\n<p><span style=\"font-family: Century Gothic; font-size: medium;\">Speaking later on the topic:<\/span><span style=\"color: #600000; font-family: Century Gothic; font-size: medium;\"><b>\u00a0<\/b><\/span><span style=\"font-family: Century Gothic; font-size: medium;\"><i>Ethical Conduct\/Compliance in Work Place,\u00a0<\/i>Mrs. Abdullahi harped on ethical conduct in the work place;and reminded the BPE staff that work ethic is a clear picture of one\u2019s moral and behavioral values.<\/span><\/p>\n<p><span style=\"font-family: Century Gothic; font-size: medium;\">\u201cIf you want to leave a good lasting impression, put good work ethic to practice. Not only will it make you feel good about yourself, it may get you noticed by your employer\u201d, she added.<\/span><\/p>\n<p><span style=\"font-family: Century Gothic; font-size: medium;\"><b>Amina \u00a0Tukur Othman<\/b><\/span><br \/>\n<span style=\"font-family: Century Gothic; font-size: medium;\"><i>Head, Public Communications<\/i><\/span><br \/>\n<span style=\"font-family: Century Gothic; font-size: medium;\">December 12, 2019.<\/span><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Since the inauguration of Service Compact (SERVICOM) in the Bureau \u00a0of Public Enterprises (BPE) in 2008, it has impacted positively not only on the general ambience of the Bureau but it \u00a0has \u00a0also keyed into actualising the Bureau\u2019s value statement&#8230;<\/p>\n","protected":false},"author":1,"featured_media":15288,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[2],"tags":[],"class_list":["post-4740","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-news"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v26.5 (Yoast SEO v28.4) - 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